Be aware of the service status, scheduled and emergency maintenance

Status Page is a communication tool that displays information about service status, outages, and planned maintenance. It is reached directly, or from the book icon in the top-right corner of the Gcore Customer Portal.

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Subscription methods

To receive notifications about scheduled works and incidents, subscribe to Status Page by clicking the Subscribe to updates button in the upper-right corner. Then select a subscription method: email, Slack, or webhook.

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Email

To subscribe by email:

1. Enter an email address in the Email Address field, then click Subscribe via email. This redirects to the subscription management page.
2. Select the components to receive status information for, then click Save.

3. Confirm the subscription by clicking Confirm subscription in the email sent to the specified address.

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Slack

Slack notifications route through an app added to the workspace; accounts still using the previous Status Page version need to remove the old integration before setting up the new one.

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Old Slack integration removal

To correctly configure notifications from the current Status Page, disable notifications from the previous version first:

1. Open the workspace in Slack.
2. On the left side of the workspace, click More, then select Apps.

3. Enter Incoming WebHooks in the search bar.
4. Click the app to open its settings.

5. Navigate to the Configuration section.

6. Find the channel the notifications are configured for.
7. Click the pencil icon to navigate to the integration settings.
8. In the upper-right corner, click Disable to switch off the integration, then click Remove to delete it.

9. Confirm the action.

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New Slack integration setup

To connect the current Status Page to a Slack workspace:

1. Click Subscribe via Slack.

2. Enter the Slack workspace URL.
3. Click Continue.

4. Log in with the email address and password for the selected Slack workspace.
5. Review the channel information Status Page provides for the workspace.

6. Enter Status page and click Add next to the app.

7. On the integration page, specify the channel to publish notifications to under Where should Status page post, then click Allow.

Slack confirms the setup and redirects automatically to the subscription management page.

8. Select the components to receive status information for, then click Save.

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Webhook

A webhook subscription requires a URL that Status Page can send update requests to.

1. Enter the URL for sending notifications in the first field.
2. In the second field, specify an email address to use if the URL is unavailable.

3. Click Subscribe. A confirmation message confirms that webhook notifications are configured, and a confirmation email is sent to the specified address.

Webhook documentation is available by clicking View documentation.

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Subscription management

Existing subscriptions are changed or cancelled from links in the notifications Status Page already sends, regardless of the delivery channel.

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Email management

The subscription can be changed from any notification sent to the email address.

1. Open the notification.
2. At the bottom of the notification, click Manage your subscription.

3. Edit the component subscription, then click Save.

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Slack management

The subscription can be changed from any notification sent to Slack.

1. Find the notification in Slack.
2. At the bottom of the notification, click Manage your subscription.
3. Edit the component subscription, then click Save.

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Webhook management

The subscription can be changed from any notification sent to the URL specified during configuration.

1. Open the notification.
2. At the bottom of the notification, click Manage your subscription.
3. Edit the component subscription, then click Save.

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Subscription cancellation

To stop receiving all Status Page updates:

1. Open the subscription management page and click Unsubscribe from the updates.
2. Confirm the action.

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Components

Components are grouped by service; the Edge Cloud service is further split by option and location. Each service, or service and location pairing, can also be divided by geography or function. The Updates component, under Releases, lists Gcore releases biweekly. The Website component shows the company website’s status, and the Knowledge Base component shows knowledge base availability.

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Component statuses

Each component reports one of four statuses.

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Notification types

Status Page sends eight notification types, covering incident stages and maintenance stages.