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Deleting an account removes its services and personal data. The request can be canceled within 10 days; services stop immediately when the request is sent, and Gcore permanently deletes the account after that window.

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Deletion overview

The Delete account section on the General information page shows these terms before the request is sent.
Back up any data needed before requesting deletion.
Gcore sends a confirmation email when the deletion is complete.

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Deletion procedure

Submit the request from the General information page.
1

Open account settings

In the Gcore Customer Portal, click the avatar in the top-right corner and select Profile.
2

Open the Delete account section

In the sidebar, navigate to Account > General information and scroll to the Delete account section. Click Delete my account.
Delete my account button in the General information section
3

Complete the survey

Answer the survey, then click Delete.
Account deletion survey dialog
4

Confirm identity

The deletion request is accepted only after identity verification:When the account uses 2FA or a password, successful verification activates the deletion request immediately. When the account uses OAuth or SSO and has no password, Gcore sends a confirmation email to the account email address, and the modal shows: “We’ve sent a confirmation link to your email, please check your inbox.”
5

Finish the email confirmation

This step applies only when the account uses OAuth or SSO and has no password. Open the link from the confirmation email:
  • A valid token activates the deletion request and opens the account settings page.
  • An expired, already used, or invalid token opens an error page. Return to account settings and submit a new request to receive a fresh confirmation link.
After the request is activated, the account is locked and services stay stopped unless the request is canceled within 10 days.

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Deletion restrictions

Unlike the procedure above, Gcore declines a deletion request when the account balance is negative, and the notification email explains the reason. Settle the outstanding balance, then submit a new request.