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Deleting an account is a permanent action that removes all associated services and data. The deletion flow requires identity verification — a TOTP code, the account password, or an email confirmation link — before the request is activated.

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Deletion overview

Once the deletion request is activated, the account enters a Suspended state and all services stop functioning immediately.
Account deletion is permanent and cannot be undone. Back up any data needed before requesting deletion.
After deletion is processed, the account, all data, and all services are permanently and unrecoverably removed. A confirmation email is sent when the deletion is complete.
If the account has a debt, it won’t be deleted until the debt is paid off.

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Delete an account

  1. Click the user icon in the top right corner and select Profile. Navigate to Account > General information and scroll down to the Delete account section. Click Delete my account.
Delete my account button in the General information section
  1. Complete the survey and click Delete.
Account deletion survey dialog
  1. Complete identity verification. The next step depends on whether two-factor authentication (2FA) is enabled on the account:
    • 2FA enabled: a code input appears in the modal. Enter the one-time code from the authenticator app. The deletion request is activated immediately after the code is verified.
    • 2FA disabled:
      • Password account: a password input appears in the modal. Enter the account password to confirm the deletion request. The deletion request is activated immediately after the password is verified.
      • OAuth / SSO account (no password): a confirmation email is sent to the account email address. The modal changes to show: “We’ve sent a confirmation link to your email, please check your inbox.” Open the email and click the confirmation link.
  2. (OAuth / SSO without password only) After clicking the link from the email:
    • If the token is valid, the deletion request is activated and the account settings page opens.
    • If the token has expired, has already been used, or is invalid, an error page appears. Return to account settings and submit a new deletion request to receive a fresh confirmation link.
After the request is activated, the account is locked and the interface reflects the deletion state. All services stop functioning immediately and cannot be recovered.

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Deletion restrictions

If the account has a debt (negative balance) and a deletion request is submitted, it will be declined. An email notification is sent explaining the reason. Settle the debt and then submit a new deletion request. To check whether the account has a debt, open the Billing section and check the top right corner of the page.