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Payment for Gcore products follows either a pay-as-you-go model, based on actual resource consumption, or a fixed monthly cost tied to a committed plan. Costs for each product are listed on the Pricing page.

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Payment history

To view payment history:
  1. In the Gcore Customer Portal, click the profile icon in the top-right corner.
  2. Select Profile.
  3. Navigate to Billing > Payments.
The Payments page lists every payment operation processed for the account.
Payments page in the account settings

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Payment statuses

The Status column shows one of five processing states.

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Payment data filters

Payments can be filtered by payment method, date, or status using the relevant table dropdowns.
Table filters on the payments page

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Payment methods

Payment methods are added, verified, and removed on the Payment methods page. To open it:
  1. Click the profile icon in the top-right corner.
  2. Select Profile.
  3. Navigate to Account > Payment methods.
Payment methods page in the account settings

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New payment method

A payment method is added directly on the Payment methods page.
  1. Select the payment system to use (Credit or debit card, PayPal, Google Pay, or Apple Pay). The form expands.
  2. Enter the payment information.
The payment method address is separate from the billing address, so changes made on one page do not affect the other.
  1. Click Confirm information to apply the changes.

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Payment method verification

Adding a payment card triggers a brief verification step to confirm it’s valid before it can be used for charges. A verification charge of approximately 1 EUR/USD applies when a card is added; this is not a fee, but a temporary authorization hold that confirms the card is valid. Refunds are processed automatically, usually instantly or within 24 hours, though it can take up to 3–7 business days depending on the bank. Each attempt to add a card creates a separate hold, and all holds are refunded automatically.

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Default payment method

The default payment method is the option automatically selected for transactions unless a different one is selected. Multiple payment methods can be added; the first one added becomes the default, though it can be changed at any time by clicking the three-dot icon next to the preferred method and selecting Make default.
Example of a card with Make default option available

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Payment method removal

A payment method cannot be deleted if it’s the only one on the account.
  1. On the Payment methods page, locate the card to remove.
  2. Click the three-dot icon on the card and select Delete.
  3. Click Delete again to confirm.

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Balance top-ups

Beyond automatic billing, funds can be added to the Gcore account balance manually or through automatic top-ups.

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Manual top-up

A manual top-up adds funds to the Gcore account balance using any available payment method.
Full payment information may be requested during a manual top-up in some cases.
A one-time payment with Alipay is available for manual top-ups, without adding it as a saved payment method. To top up the balance with Alipay:
  1. In the Customer Portal, click Top-up in the upper-right corner.
Top-up button
  1. In the Recharge now? window, open the Payment method list. If a payment method is already added, select it for the top-up, like Card - Mc 0010, or select Pay once with Alipay.
Recharge now window payment method
  1. Select a preset amount or enter a custom amount in the Charge sum field.
  2. Click Recharge and complete the payment.
Recharge now window payment method
Once the payment completes, the funds are added to the account balance.

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Auto top-up

Auto top-up automatically replenishes the Gcore account balance when it falls below a specified amount.
Only active cards and digital wallet payment methods can be used for auto top-up; bank payment methods are not supported.
Auto top-up is configured on the Payment methods page.
Set up auto top-up
It can also be enabled by clicking Top-up in the top-right corner and selecting Set up auto top-up. Once auto top-up is set up, Gcore charges the selected payment method automatically whenever the balance falls below the threshold.

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Auto top-up statuses

The auto top-up configuration shows one of three statuses. Updating or verifying the payment method reactivates a suspended auto top-up.

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Suggested values

Suggested values, generated automatically from recent account usage, offer an alternative to manual entry. The suggestions include:
  • Recommended threshold amount
  • Recommended target amount
  • Average daily spend
  • Maximum daily spend during the analysis period
Auto top-up suggested values
Minimum recommended values are suggested instead when no usage history is available.