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Blocking a seller revokes their access to the Admin Portal without deleting the account; while blocked, a seller can’t sign in, recover a password, or use an activation link. Activating a blocked seller reverses this and restores login access.

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Block or activate a seller

1

Open the seller's menu

  1. Navigate to the Sellers tab of the Users section.
  2. Find the seller using the filters.
  3. Click the … icon in the Actions column.
2

Change the seller's status

Select Block to revoke the seller’s access, or Activate to restore access to a seller who is already blocked.
While blocked, all of a seller’s requests to the Admin Portal API are denied, including authorization, password recovery, and activation requests.

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Check whether a seller is blocked

Navigate to the Sellers tab of the Users section and check the seller’s Blocked column: true means the seller is blocked and has no access to the account or its products, and false means the seller is active.
Sellers tab with the Blocked column showing true for a seller