Vendor settings

The Vendor settings section configures a reseller’s branding, customer notification emails, SMTP and DNS settings, product visibility, and notification categories, split across six tabs: Branding settings, Email alerts, SMTP Provider Settings, DNSaaS settings, Products, and Notifications.

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Branding settings

Branding settings replace Gcore’s default logo, colors, and contact information with the reseller’s own in the customer’s Customer Portal; by default, before branding is configured, the Customer Portal shows Gcore’s own links, email address, and phone number.

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Domain and portal mode

The Base customer portal domain field sets the domain used to generate product URLs for customers: entering company.com makes the sign-in page auth.company.com, the CDN page cdn.company.com, and the Cloud page cloud.company.com. The Enable Portal Mode toggle redirects all of a reseller’s customers to the configured domain after sign-in.

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Colors and logo

The Brand name field sets the name displayed in the browser tab title, the Help menu’s Website item, the Welcome page, and in email notifications and their sender name. The Languages setting controls which languages are available to customers in the Customer Portal. The Logo at the sign-in page field sets the logo shown on the sign-in page, limited to 4 MB and a 300 x 90 px resolution, in SVG (recommended), PNG, or JPG format. The Header logo field sets a smaller logo shown in the product column of the Customer Portal and in emails, limited to 4 MB and a 75 x 40 px resolution, in SVG (recommended), PNG, or JPG format. The Favicon field sets the site favicon, which must use the ICO format at a 16 x 16 px resolution. The Brand color field highlights the selected menu item and colors links and product icons in the navigation menu on hover.

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Customer support tools

The Help menu in the customer’s Customer Portal shows contact details and links configured on this tab, including the technical support phone number and email, links to legal documents, API documentation, product documentation, the Status Page, and the Roadmap; a link that isn’t configured doesn’t appear in the Help menu. The Support phone number field sets the technical support phone number shown to customers, and the Support email field sets the technical support email address shown to customers. The Link to agreement field sets the link shown as Legal documents in the Help menu, and the Link to website field sets the link shown as Website. The Show API Documentation toggle sets the link shown as API Documentation in the Help menu, and the Show Product Documentation toggle sets the link shown as Product Documentation. The Show Status Page toggle sets the link shown as Status Page in the Help menu, and the Show Roadmap toggle sets the link shown as Roadmap. The Show Create a new account toggle allows customers to create additional accounts with the same email and switch between them from the Profile menu; when disabled, a customer can register only one account per email.

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Email alerts

The Email alerts tab sets email addresses that receive notifications about customer account deletion requests and failed login attempts, separately from the notifications customers themselves receive. The Email for deletion requests field receives notifications when a customer requests account deletion, cancels a deletion request, or has an account deleted. The Email for unsuccessful login attempts field receives notifications about unsuccessful login attempts across all admin portal users, which helps identify suspicious account activity. Enabling either alert requires turning on its toggle and entering an email address; clicking the + button adds additional addresses, and changes take effect after clicking Save.

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SMTP Provider Settings

By default, customers receive automatic product emails, including trial start and end notices, password changes, and new user additions, from a Gcore mail provider using the address support@gcore.com. Sending these emails from a reseller’s own address instead requires setting up an SMTP server:

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DNSaaS settings

Resellers offering the Managed DNS product configure the Contact email address, Primary name server, and Secondary name server used to generate SOA records; these values appear in the customer’s Customer Portal when adding a domain to a DNS zone. Before configuration, customers see Gcore’s own primary and secondary name servers and Gcore’s email address.

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Products

The Products tab controls which products are available and visible to customers, at two levels of visibility: global and personal. The global visibility settings set product visibility for all customers by default. The personal visibility settings enable or disable a product for one customer; once a product’s visibility is set personally, changes to the global visibility settings no longer affect that customer.

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Notifications

The Notifications tab controls which categories of email notifications each Gcore product can send to customers, grouped by product. Each group has a master toggle plus individual toggles for specific notification types within it; disabling a group’s master toggle disables all of its notification types for customers.

• System notifications: account-level notifications, including reminders during the base trial and updates about account deletion requests.
• General notifications: cross-product notifications, including payments, product trial start and end, expiring API tokens, and Protected Network alerts.
• CDN notifications: SSL certificate errors and expiration, resource suspension, and traffic consumption limits.
• Object Storage notifications: bucket object count and storage request limits.
• Cloud notifications: DDoS attack alerts, Kubernetes cluster certificate renewal, resource cleanup, and AI cluster creation.
• Streaming notifications: live stream start and stop alerts.
• Colocation notifications: scheduled maintenance alerts.